Privacy and Refund Policy
Our Commitment to your Privacy and Security
All Faiths Food Bank (AFFB) will not sell, share or trade our donors’ or volunteers’ names or personal information with any other entity, nor send mailings to our donors or volunteers on behalf of other organizations.
This policy applies to all information received by AFFB, both online and offline, on any platform, as well as any electronic, written or oral communications.
To the extent any donations are processed through a third-party service provider, our donors’ information will only be used for purposes necessary to process the donation.
Donor Refund Policy
If you have made an error in making your donation or change your mind about contributing to AFFB, we will honor your request for a refund made within 60 days of your donation. To request a refund, please contact our Donor Services department at (941) 379-6333 or email firstname.lastname@example.org. Refunds are only made using the original method of payment.
Information Collection and Use
AFFB requests information from you at various points on our website and during offline activities. You are under no obligation to provide any information, however, in order to participate in some of the services we offer at AFFB, such information collection is necessary. Below is a brief summary of the information we typically collect from you and how it is used. Because we constantly strive to bring new and better services to the community, the list below may not reflect all of the most current service offerings for which information is collected. We’ll do our best to update this policy as we provide new services, so please check back often.
Volunteers: When you become a volunteer for AFFB, we ask you to provide us with your name, telephone number, physical address, e-mail address, and emergency contact. We use this information to populate our volunteer database and to contact you in connection with volunteer activities. Volunteers are critical to AFFB’s success. To keep our volunteers up to date with current events and information, we send updates on our activities and events both via electronic communications and sometimes postal mail. If you are receiving electronic communications from AFFB and you decide at any time that you no longer wish to hear from us, each electronic communication contains an “unsubscribe” link. You may unsubscribe from postal mailings at any time by emailing email@example.com
Donors: When you give an online financial donation to AFFB, we ask that you provide us with your name, telephone number, mailing address, e-mail address and credit card information. We use a secure third party to process online donations. Donations received via postal mail to AFFB utilizing a credit card for payment are also processed by a secure third party vendor. See the section of this policy on Information Sharing for more information on how we share your information with third parties. We will send updates on events and activities via electronic communications and sometimes postal mail. With the exception of email donation receipts, all electronic communications contain an “unsubscribe” link and you may from postal mailings at any time by emailing firstname.lastname@example.org.
Cookies and Computer Information
When you access our home page, our website will set a cookie on your computer that is used to detect whether your browser can display Flash images. If you do not have cookies enabled on your browser, it will not be set. If Flash is not installed on your computers, certain portions of our website will not be displayed to you properly. We collect the following information about your computer configuration: browser type, operating system, IP address, and the URL of the web page you were on just prior to visiting AFFB. We use this information to analyze usage trends, administer the site, and track our users’ movements across our site for aggregate use. This information will not reveal, nor is it associated with your personal identity.
AFFB will not at any time trade, share or sell a donor’s personal information with anyone else.
We use outside companies to process many of our charitable donations made online and offline. These companies do not retain, share, store or use personally identifiable information except for the purpose of providing us with these services. Prior to giving a donation online, you will have the opportunity to review that company’s privacy and security policy.
Other Uses and Disclosures of Information
Although unlikely, AFFB may be required by law enforcement or judicial authorities to provide personal information about our users. We will provide this information, to the extent technically possible, upon request and receipt of the appropriate documentation. Disclosure may also occur if we consider it necessary to protect our legal rights, or if the information relates to actual or threatened harmful conduct.
Access and the Ability to Correct Your Information
AFFB stores the information you provide upon registration at our site and for our various services in databases. If your information changes (such as your e-mail address or zip code), or if you no longer desire to volunteer or receive our newsletters, please contact email@example.com to change your information.
Privacy of Children
AFFB’s website is not intended for use by children under the age of 13. AFFB does not intend to collect, maintain, store, use, or disclose personal information about children under the age of 13.
This website may contain links to other sites. Unless we expressly state otherwise, AFFB makes no representations whatsoever concerning the content of those sites. The fact that AFFB has provided a link to a site is not an endorsement, authorization, sponsorship, or affiliation with respect to such site, its owners, or its providers. There are risks associated with using any information, software, or products found on the Internet, and AFFB cautions you to make sure that you understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet. In addition, we encourage our users to be aware when they leave our site to read the privacy statements of every website that collects personally identifiable information. These other sites may collect or solicit personal data or send their own cookies to your computer. Please be aware that AFFB is not responsible for the privacy practices of other websites. Please check the privacy statements of these other sites for more information about their policies on collection and use of personal information.
AFFB operates secure data networks protected by industry standard firewalls and password protection systems. Only authorized individuals have access to the information provided by our customers. Any other particularly sensitive information, such as a customer’s credit card number collected for a commerce transaction, is also encrypted prior to transmission. Although AFFB operates secure data networks, no Internet transmission can be guaranteed 100% secure. However minimal, you use this site and its services at your own risk.
Notification of Changes